FAQ
Our Rooms
- Do your rooms have a kitchen, a microwave, and a washing machine?
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Yes, we have them in all rooms.
- Do you have kitchenware and utensils?
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Yes, please check URL for more details.
https://www.bconte.com/asakusa/en/service/ - How many cooking surfaces do your electric stoves have?
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We have two surfaces per electric stove.
- Do your rooms have bathtubs?
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Only our Deluxe and Suite rooms have bathtubs.
- Which rooms do not have a view from the window?
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Unfortunately, our Standard and Deluxe rooms are face an adjacent building and have no view.
- Do you have twin beds?
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Yes, our Suite rooms have Hollywood twin beds.
- What is the maximum capacity per room?
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Our Suite room and Deluxe room can accommodate three people. We provide a day-bed as bed, when three people stay at one room. Other room types are for two people.
- Can we see the Skytree® and Sensoji Temple from a room?
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The Skytree® and Sensoji Temple can be seen from our Executive and Skypremium rooms.
- Can we request for high-floor rooms?
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Our building is total 7th floor and we recommend you to book the Executive and the Skypremium room plans which are on 6th or 7th floor guarantee.
- Do you have any wheelchair friendly rooms?
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Yes, all our rooms are wheelchair friendly.
- Do your rooms have a desk?
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Yes, we have it in all rooms.
- Do your rooms have dining tables?
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Only the Suite rooms have dining tables and we have rental folding tables are available for other types of rooms, also there is a folding chair in the closet in all rooms.
Our Services
- What time is check-in and check-out?
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Check-in starts at 3:00pm and check-out is at 11:00am. (*may differ depending on your plan)
- Can we check-in after 9pm?
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Yes, our concierge is closed at 9pm but we have night security staff here.
(*Please kindly let us know in advance if you would like late check-in.) - Can we check-in before 3:00pm or extend our stay after 11:00am?
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We will check the availability for extend staying hours and charge, please contact us.
- What kind of rentals do you have?
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Please check “SERVICES & FACILITIES”page.
- Do you sell seasonings?
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Yes we sell seasonings at concierge desk. Please check the details on this page Services & Facilities.
- Do you have special rate for children?
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Yes, children under six year-old who share a bed stay for free.
(*Please be noted children over 7 year-old are considered as adults.) - Can we ship our luggage/packages to the hotel before check-in?
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Yes, you are able to ship them from 1 week before check-in, please be sure to include your reservation name and check-in date on the delivery slip.
(*Please be noted we are not able to keep frozen/refrigerated items.) - Can we ship our luggage/packages from your hotel?
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Yes, you are able to ship your luggage/packages from our hotel during Concierge business hours between 7:00am to 9:00pm.
- Do you have baby beds?
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Yes, we charge for 3300JPY(tax incl.) every 7 nights. Items are limited in number.
※Limited to our Superior, Deluxe, and Suite rooms. - Do you have pick up service at the airport?
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We are afraid not. We kindly ask that you use public transportation.
https://www.bconte.com/asakusa/en/access/ - Do you have internet access?
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Yes, we have free Wi-Fi internet service in the lobby and guest rooms.
- Can you make restaurant reservations for us?
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We are afraid we are not able to make any restaurant reservations for you.
- Do you have room service?
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No, we are afraid not.
Our Facilities
- Do you have a parking space?
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We are afraid we ask all guests to use public parking near us.
(*Our parking space is for a person who is in a wheelchair.) - Do you have smoking area?
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We are afraid we do not have smoking area inside our building but our third floor is all smoking rooms.
- Can we leave our luggage before/after check-in?
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Yes, we are able to keep your luggage before/after check-in during Concierge business hour between 7:00am to 9:00pm.
- Do you have a vending machine?
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Yes, we have one in the lobby (*non-alcohol beverages only)
- Do you have a banquet hall or a conference room?
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We are afraid not.
- Do you have a gym or a swimming pool?
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We are afraid not.
Our Area
- Are there any grocery stores/supermarkets open 24 hours?
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Yes, there is one within two minutes walking distance.
- How far does it take to Sensoji temple?
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It takes about 7 minutes by walk.
- Are there any restaurants and Izakaya style bars near your hotel?
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Yes, there are many different kind of restaurants and Izakaya style bars near us.